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Order Process– Introduction to the process from inquiry to delivery and payment. –

STEP

Inquiry

Please contact us via our INQUIRY FORM, email, or phone with the part number and required quantity.

You can also reach us through the chat icon at the bottom right of the screen.

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STEP

Product Search

We check product availability with our domestic and overseas partners.

STEP

Availability & Quotaion

We confirm availability and discuss your required delivery time and budget.

STEP

Proposal & Quotation

Based on your requirements, we provide the best plan and quotaiton.

STEP

Contract

We complete the necessary agreements, including NDAs and order documents.

STEP

Order Placement & Confirmation

We place the order with our partners and secure the products.
Once secured, your order is confirmed.

Warning

Orders cannot be canceled or changed after confirmation.
Please review carefully before placing your order.

STEP

Shipment

Products are shipped from our domestic and overseas suppliers to us.

STEP

Inspection

After confirming quantity and quality, we notify you and arrange shipment.

STEP

Delivery & Invoicing

Please confirm the quantity and quality upon receipt.
Invoices are issued at the end of the delivery month, with payment due by the end of the following month.

FAQ

How long is the delivery time?

Delivery typically takes 1-2 weeks after order confirmation.

Do you keep inventory in stock?

Items marked as “In stock in Nagoya”are available, but we generally do not hold our own inventory.
Stock quantities are based on the latest information from our partners as of the same day.

Are your products genuine?

We list genuine products and items purchased from authorized distributors whenever possible.
Market-sourced items are clearly indicated.

Is importing from overseas complicated(customs, duties, negotiations, etc.)?

No. We handle all import procedures, including customs clearance and payments.
You can purchase parts just like a domestic order.

I purchased the wrong part. Can I return it?

We’re sorry, but we do not accept returns or refunds for orders placed in error.
If we are able to find another customer willing to purchase the item, we may buy it back.

For any other questions, please feel free to contact us via our inquiry form

CONTACT US

CONTACT USFeel free to reach out with any questions or inquiries.

  • Screen sharing available for detailed explanations
  • Online meetings that feel like face-to-face conversations
  • Phone, email, and chat support available
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