Authorized Products
Genuine parts purchased from EZY PARTS are covered by a 1-year warranty.
- In the event of defects or malfunctions, we will arrange a replacement or provide a refund.
- Manufacturer analysis and return handling are also available where applicable.
Market-Sourced Products
Market-sourced products are covered for 45 days after delivery, or the warranty period provided by our partner—whichever is longer.
- In the event of defects or malfunctions, we will arrange a replacement or provide a refund.
Important Notes
- To verify defects with suppliers, photos or inspection reports may be required.
- Warranty coverage is limited to the purchase amount.
- For quantity discrepancies, claims are accepted only within 5 days of delivery, as it becomes difficult to determine responsibility after that period.
- Products subjected to heat, incorrect voltage, overcurrent, or other improper handling are not covered under warranty.
Returns
- If an equivalent replacement is available at the same price, we will provide a replacement.
- If the issue is due to our service or the supplier, we will cover the return shipping cost.
- Refunds will be processed by the end of the following month after we receive the returned items.
Important Notes
- Return destinations may vary (our office, supplier, or logistics center).
Please do not return items without prior notice, as unauthorized returns will not be accepted. - Please retain the items until we confirm and approve the return.
Incorrect Items
Error by EZY PARTS or Supplier
Warranty will be provided in accordance with the terms above, within the applicable warranty period.
Error by Customer
Warranty will follow the supplier’s policy.
If another customer is willing to purchase the item, we may arrange a buyback.
CONTACT USFeel free to reach out with any questions or inquiries.
- Screen sharing available for detailed explanations
- Online meetings that feel like face-to-face conversations
- Phone, email, and chat support available